Eligible claims
The details below explain the limited circumstances in which a claim may be reviewed. Claims are considered only for items that arrive damaged or defective, are materially different from the confirmed order, or are the wrong item.
Thirty-day notice period
Contact support within 30 days after delivery. This is not a no-reason return program, and preference changes, ordinary wear, misuse, or failure to follow instructions are not covered.
Evidence and review
Provide the order number, a clear explanation, and photographs or video showing the item, packaging, shipping label, and issue. Additional information may be requested. Do not send anything back without written authorization; unauthorized returns may not be received or refunded.
Approved outcomes
After review, an eligible claim may be resolved through an appropriate replacement, refund, or other remedy. Approved refunds are sent to the original payment method; financial institutions may require additional time to post the credit.
Email: rahoni816@gmail.com
Mailing address: 2974 N 13th St, Kansas City, Kansas, 66104, United States
Phone: (913) 653-4423